When will my order be shipped?
If the product page says it is in stock and you order before 15:00, we usually process your order the same day. With standard shipping your order is usually processed within 1–3 working days, with express shipping usually within 1 working day. The expected delivery time is always shown on the product page. As soon as your order has been shipped, you will receive a track & trace code.
Which carrier will ship my order?
At checkout you choose between DHL, DPD or PostNL yourself. If you don't choose, we usually ship your order with DHL or DPD.
Can I pick up my order?
Yes, pickup is possible for orders of €75 or more. After placing your order, call us on (020) 244 73 97 and we will arrange the pickup with you. Processing time for pickup is usually 1–3 working days.
How do I register a return?
Use the Register a return button. Log in with the email address you ordered with; you will receive a login code by email. Choose the product and the reason, then send the product back within 14 days.
How long is the return period?
You have a 30-day return period after receipt. Register your return within those 30 days.
Can I exchange a product?
You can exchange a product by first returning it via Register a return and then placing a new order.
Can I still cancel or change my order?
Please contact us as soon as possible by phone ((020) 244 73 97) or via WhatsApp. We process orders continuously, so we sometimes only read an email when your order has already been processed or shipped. We therefore cannot guarantee a cancellation by email. Has your order already been shipped? Then you can return it after receipt using the Register a return button.
