Contact
How can we help you? You can sort a lot of things out yourself right away.
Returns or warranty
Want to send something back or report a defect? You can arrange that yourself.
Start a returnTrack your order
You will receive a track & trace code by email. Your orders are also in your account.
My ordersFrequently asked questions
How do I register a return?
Use the Register a return button. Log in with the email address you ordered with; you will receive a login code by email. Choose the product and the reason, then send the product back within 14 days.
How do I submit a warranty claim?
Use the Register a return button, the same one as for a return. Choose the product, select Other as the reason and start your description with Warranty:, followed by what is wrong and how it happened. We will review your report and then contact you.
How long is my warranty?
Most products come with a 2-year warranty. A different term applies to some products.
Can I track my order?
Yes. As soon as your order has been shipped, you will receive an email with a track & trace code. You can also see your orders in your account.
My package is delayed. What now?
First check the track & trace to see where your package is; carriers sometimes run into some delay. Is your order later than expected? Then contact us and we will look into it for you.
What are the shipping costs?
In the Netherlands you pay €3,95 shipping. From €75 we ship for free. For other countries you will see the shipping costs at checkout.
When will my order be shipped?
If the product page says it is in stock and you order before 15:00, we usually process your order the same day. With standard shipping your order is usually processed within 1–3 working days, with express shipping usually within 1 working day. The expected delivery time is always shown on the product page. As soon as your order has been shipped, you will receive a track & trace code.
Can I pick up my order?
Yes, pickup is possible for orders of €75 or more. After placing your order, call us on (020) 244 73 97 and we will arrange the pickup with you. Processing time for pickup is usually 1–3 working days.
Can I still cancel or change my order?
Please contact us as soon as possible by phone ((020) 244 73 97) or via WhatsApp. We process orders continuously, so we sometimes only read an email when your order has already been processed or shipped. We therefore cannot guarantee a cancellation by email. Has your order already been shipped? Then you can return it after receipt using the Register a return button.