Questions & Answers

Frequently Asked Questions (FAQ)

General questions

1. Where can I have my order delivered?
We deliver throughout the Netherlands and Belgium. You can specify the delivery address yourself during checkout.

2. Can I pick up my order?
Unfortunately, pickup is not possible, as we are an online store.

3. Will I receive an invoice with my order?
Yes, you will receive an invoice by email after your order has been placed. You can also use this for warranty claims.

4. How do I stay informed about offers?
Sign up for our newsletter or follow us on social media to be the first to know about promotions and offers.

Payment and ordering

5. Can I pay afterwards?
No, at this moment, post-payment is not possible. You can safely pay for your order using our available payment methods, including credit card.

6. What should I do if my payment failed?
Please try again or contact our customer service. We can help you further.

7. Is there a minimum order amount?
No, there is no minimum amount required to place an order.

Shipping

8. Can I have my order delivered faster?
Currently, we do not offer an option for expedited delivery. We do our best to process all orders as quickly as possible.

9. What happens if I am not home during delivery?
The carrier will leave a message with instructions for a second attempt or you can pick up your package at a pickup point.

Returns and exchanges

10. Can I exchange my product?
Yes, please contact our customer service. We will be happy to help you with exchanging a product.

11. Do I have to pay shipping costs for returns?
The costs for return shipments are at your own expense, unless there is an error on our part (such as an incorrectly delivered product).

12. How long does it take for my return to be processed?
Once we have received your return, it will be processed within 5 business days. The amount will then be refunded within 14 days.

13. What if my product arrives defective?
If a product is delivered defective or damaged, please contact us immediately. We will provide a solution, such as replacement or repair.

Product information

14. How can I search for a product?
Use the search bar at the top of the website to quickly find products. You can search by name, category, or article number.

15. Can products become available again in the future?
Some products are restocked. Please contact our customer service to inquire about availability.

16. How do I know which products are compatible with my car/machine?
For each product, we provide specific information about compatibility. If you have any doubts, you can contact us for advice.

Warranty and service

17. What is covered by the warranty?
Our warranty covers defects that occur during normal use of the product. Wear and tear or damage due to incorrect use is not covered by the warranty.

18. How do I submit a warranty claim?
Send an email with a clear description of the problem, your invoice number, and, if possible, photos of the defect.